Description

Overview

The Racquet Sports Director is responsible for overseeing a diverse range of activities, including tennis, pickleball, and squash, tailored for participants of all ages and skill levels. In this role, you will develop and promote innovative programs that foster engagement and participation, ensuring that the highest standards of service are delivered to our members and guests. As the Racquet Sports Director, you will organize and lead tennis clinics and private lessons, creating an inclusive and dynamic environment that encourages members to explore and enjoy our racquet activities. Additionally, you will actively promote racquet sports memberships to potential prospects, serving as the club's racquet ambassador and championing the overall value and experience of our club community. As the Director, you will also supervise and mentor the racquet sports staff, fostering a collaborative team environment that prioritizes professional development and excellence in service delivery.

Experience Required

Required- A bachelor's degree in Sports Management, Recreation, Physical Education, or a related field.- A minimum of 4 years of experience in racquet sports programming or management, with a strong background in tennis, pickleball, and squash.- A minimum of 3 years of experience conducting group racquet sports clinics, private lessons, or instructional programs for players of varying skill levels, including juniors and adults.- A minimum of 2 years of experience organizing and running social events for members.- A recognized certification from a reputable pickleball organization (e.g., PPA, USPTA, or PTR) is required with a minimum playing ability of 4.5+.Preferred- A minimum of 2 years of experience in a supervisory role within a racquet sports environment is highly desirable.- Excellent experience with ROGY programs.- Demonstrated ability to develop and implement engaging programs for various skill levels and age groups.- Excellent experience in a customer-facing role, preferably in a sports or recreation environment, with a strong focus on delivering exceptional member/guest service.- Excellent experience in promoting pickleball programs, lessons, and memberships to help drive engagement and participation.- Demonstrated ability to work well with people of all ages and abilities, demonstrating strong communication and relationship-building skills

Essential Responsibilities

Conduct orientation sessions for new members, introducing them to the racquet facilities and available programs.Promptly address and resolve member/guest complaints using service recovery practices, and keep the supervisor informed of any issues as they arise.Organize, schedule, and promote a variety of racquet-related events, including social gatherings, leagues, round robins, drop-ins, ladders, tournaments, and lessons that engage members and support their health and wellness goals.Develop and promote a range of racquet clinics and programs for adults, juniors, and seniors, including "First Serve," "Right Start," and "First Pickle."Collaborate with the Member Relations Coordinator to effectively market racquet events and special promotions.Lead the recruitment, coaching, mentoring, and training of all racquet staff, ensuring alignment with the club's values and philosophies. Maintain operational excellence and uphold the club's service standards to exceed member and guest expectations.Ensure racquet courts and facilities are maintained to professional and aesthetic standards and create a safe environment for all users.Maximize the utilization of the club's racquet facilities to retain current members and attract new ones.Oversee daily operations, ensuring all tasks in assigned areas are completed to meet club standards maintaining clean and organized work areas, arranging furniture/equipment, removing debris.Manage the racquet and related departments to achieve financial performance goals, meeting budgetary, revenue, and profit objectives.Prepare the annual budget, provide accurate monthly forecasts, and ensure adherence to company standards and policies.

Benefits

We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and-if you're in a non-exempt role-hours worked.While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:- Medical, dental, and vision coverage- Life insurance- Short-term and long-term disability insurance- 401(k) retirement savings plan- Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)